Customer service / Support: the best AI tools
Answer faster, with a consistent tone.
In support, AI drafts clear replies, summarizes histories, translates and automates ticket triage. It frees up time for the cases that truly need a human.
Our pick covers reply drafting, automation and the knowledge base.
Recommended AI tools
ChatGPT
The all-round AI assistant that started the wave.
Claude
The assistant that shines at long-form writing and reasoning.
KrispCall
NewAn AI cloud phone system: calls, SMS and transcripts in a single app.
Zapier
Connect your apps and automate without code.
Make
Visual, powerful automation for complex scenarios.
Notion AI
AI built right into your Notion workspace.
DeepL
The most natural-sounding machine translation on the market.
Limova AI
A team of AI agents to automate your small business, run from WhatsApp.
More tools for this job
Perplexity
The answer engine that always cites its sources.
Gemini
Google's AI assistant, woven into your whole ecosystem.
Google DeepMind
Google's AI lab and its whole model lineup: Gemini, Veo, Imagen, Nano Banana.
Mistral (Le Chat)
The French AI assistant: fast and privacy-minded.
DeepSeek
The low-cost frontier LLM: free chat and a very cheap API.
Grok
xAI's conversational assistant, built into X.
You.com
An AI search engine with sources and multiple models.
Manus
An autonomous AI agent that completes tasks end to end.
Lindy
Build 'AI employees' that automate your workflows.
Relay.app
AI automation with human approval built in.
Bardeen
Automate your web tasks from the browser, no code.
Sintra AI
Ready-made "AI employees" for small businesses.
n8n
Open-source, self-hostable automation, with a dash of AI.
Activepieces
Open-source automation, simple and AI-first.
Gumloop
Build AI automations with drag-and-drop.
NotebookLM
Google's research assistant grounded in YOUR documents.
Concrete use cases
As a Customer service / Support, here's how to get the most out of these tools day to day: